#1 Limited Warranty
Any citizen from the U.S.A. or Canada is eligible for the general tire warranty. You can find more in-depth information on the two countries at www.generaltire.com for U.S.A. and www.generaltire.ca for Canadian residents.
Such information includes the F.A.Q.s and downloadable brochures found on the website. The Rubber Manufacture’s Association website www.rma.org.contains the users’ obligations.
Eligible tires include:
Tires from general tires bearing the name General tires and have an identification number.
Vehicles that are personally used. Therefore, tires used commercially, such as taxicabs, emergency vehicles, police vehicles, or other public use, are not eligible for this warranty. The only exception for such public use is within the 45 days of testing customer satisfaction.
Vehicles registered for the limited warranty and follow the manufacturer’s instructions.
Tires you purchase from an eligible General tire dealer.
As a precaution, the warrantee should follow the company’s guidelines on maintenance. Otherwise, you would risk losing the warrant.
For How Long is the Limited Warranty Valid?
A limited warranty is applicable for a maximum period of 72 months since its purchase, according to the original purchase receipt. Ensure that you buy your tire from a genuine General tire dealer to obtain a warranty replacement. Proof of the transaction, such as presenting the original receipt, is needed at the claim time.
General tire offers a free replacement period of 12 months for an eligible general tire brand passenger that is unserviceable. General Tire also offers a free replacement for a 1.6mm of tread wear which includes mounting and balancing. However, the online buyer does not benefit from mounting and balancing.
The owner is also required to pay taxes.
Temporary spare tires
also apply to the limited warranty. You must have used the tire for regular services, used the tires on the car in which they were installed and according to the manufacturer’s instructions, and have other conditions needed in the limited warranty.
A free replacement period can still apply even if the condition is not listed in section 4 during the first 0.8mm of the treadwear. General Tires includes mounting and balancing for physical purchases. Owners are to pay for all required taxes. After the 12 months free replacement period, no warranty claim can be accepted.
After the free replacement period
, the tire may qualify for replacement at a pro-rata rate. stated general tires gauge the rate against the 72 months. Owners may qualify for a warranty other than by terms stated in section 4.
Owners are to pay taxes such as F.E.T. shipping, balancing, and mounting costs.
Customer Satisfaction Trial
If you are not content with the new tires, you may exchange all the tires or any with the same type of tires. You may also choose different types of tires. However, if the second tire option is more expensive than the original tire, you will have to pay the deficit in price.
You will also enjoy free mounting and balancing services if you purchase the tire in person. The extra cost includes shipping and other applicable taxes.
Alternately, if you wish to exchange the tire with a cheaper tire, you will receive a refund of the extra money.
To return a tire, you will need the original receipt of purchase. You need to return the tire to an authorized dealer where you purchased the tire or any authorized General brand tire dealer. State the reason for your dissatisfaction followed by a replacement form of another General tire.
Mileage Warranty
The General tire’s website, www.generaltire.com, states the terms and conditions to obtain a mileage warranty. It indicates the distance warranted against wear out though the distance is contingent on the driving habits and the road conditions.
General tires warrant the tires if they wear out before the mileage is stated.
What is excluded in this cover?
Tires that have traveled less than 6,000 to 8,000 miles.
Tires used for more than 72 months irrespective of the mileage.
The Following are Excluded from the Limited Warranty and Adjustment Policy
Repaired tires.
Road accident damages such as cuts, snags, punctures, and impact breaks.
Any vibration/ride after 12 months of service or after 1.6mm of an inch of treadwear.
Negligence is caused by overspeeding, overloading which causes the extreme temperature to the tires stretching their capacity. Secondly, inappropriate or inadequate tire rotation fails to follow the recommended rotation pattern. And lastly, other damages are caused by tire spinning, unfitting tire storage, fire, accidents, snow chains, and rim irregularities.
Wrong procedure when mounting or dismounting.
Tire cracks caused by harsh weather after 2 days from purchase.
You ignore the safety precautions and maintenance found in U.S.A.’s and Canada’s General tire websites.
The Takeaway
You need to adhere to your obligations during the Warranty Period. You are to follow the recommendations of General tires and pay the taxes required. Ignorance of your obligations is not a defense from forfeiting a valid contract. Therefore, negligence on your side can make the warranty void.
